Terms and Conditions
GENERAL TERMS AND CONDITIONS
Last updated: [10.03.2025]
These General Terms and Conditions set out the rules for using EasyFlightCom, the terms of cooperation with clients, and the process of claiming compensation for delayed, canceled, or overbooked flights under EU Regulation 261/2004.
By using our service, you confirm that you have read, understood, and agreed to these terms.
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1. Definitions
• EasyFlightCom (Company, We, Us) – a company providing airline compensation services.
• Client (You, Passenger) – an individual using our services.
• Compensation – the amount paid by an airline under EU Regulation 261/2004.
• Agreement – the contract between the Client and EasyFlightCom.
• Service – the website and services provided by EasyFlightCom.
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2. Subject of the Agreement
EasyFlightCom represents the Client in claiming compensation from airlines for delayed, canceled, or overbooked flights.
The Client authorizes EasyFlightCom to act on their behalf and provide the necessary documents for a successful claim process.
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3. Service Process
1. Claim Submission – The Client enters flight details on the EasyFlightCom website.
2. Eligibility Check – We assess whether the flight qualifies for compensation.
3. Negotiation with Airline – We file the claim and communicate with the airline on behalf of the Client.
4. Legal Action (if needed) – If the airline refuses to pay, we may escalate the case to legal authorities.
5. Compensation Payment – Once received, we transfer the amount to the Client, deducting our commission.
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4. Fees and Commission
EasyFlightCom operates on a “No win – No fee” basis.
• If the claim is successful, we deduct a [30%] commission from the compensation amount.
• If no compensation is obtained, the Client does not have to pay anything.
The commission percentage is clearly stated in the Agreement signed between EasyFlightCom and the Client.
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5. Responsibilities and Rights
5.1. EasyFlightCom’s Responsibilities
• Handle the claim process professionally and transparently.
• Protect the Client’s personal data and privacy.
• Inform the Client about claim progress and necessary actions.
5.2. Client’s Responsibilities
• Provide accurate and truthful flight details.
• Cooperate with EasyFlightCom by submitting required documents (boarding passes, tickets, etc.).
• Not negotiate with the airline independently after filing a claim through EasyFlightCom.
If the Client provides false or misleading information, EasyFlightCom reserves the right to terminate the agreement.
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6. Liability Disclaimer
EasyFlightCom cannot guarantee that every claim will result in compensation, as the decision ultimately depends on the airline or court ruling.
We are not responsible for:
• The airline’s refusal to pay compensation.
• Changes in legislation affecting compensation claims.
• Any Client actions that may negatively impact the claim process.
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7. Termination of Agreement
The Client may terminate the contract at any time before the claim is submitted to the airline.
If the claim has already been submitted, termination is only possible if the Client covers any incurred legal or administrative costs.
EasyFlightCom reserves the right to terminate the agreement if the Client violates these terms or provides false information.
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8. Confidentiality and Data Protection
Personal data is processed in accordance with the EasyFlightCom Privacy Policy. By using our service, the Client agrees to the collection and processing of personal data required for handling the compensation claim.
EasyFlightCom applies security measures, including SSL encryption, to protect Client data from unauthorized access.
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9. Dispute Resolution
All disputes shall be resolved through negotiation. If an agreement cannot be reached, the dispute will be referred to the competent court in the jurisdiction where EasyFlightCom is registered.
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10. Contact Information
If you have any questions or need assistance, please contact us:
• Address: Plovdiv, postal code 4000
Central District
Frederic Joliot-Curie Blvd./St. № 28, 2nd floor